pgok's Terms & Conditions of Use

pgok is an online casino and betting platform operated for players in Bangladesh. These terms and conditions ("Terms") apply to the pgok website, mobile version, and all related services. By using pgok.mom, you become legally bound by these Terms.

Alongside these Terms, our Privacy Policy and Responsible Gaming Policy apply equally and are considered an integral part of these Terms. If you disagree with any part of these Terms, please refrain from using this platform.

pgok reserves the right to amend these Terms at any time. Users will be notified in a timely manner of any significant changes. Continued use of the platform after changes have been made will be considered acceptance of the updated Terms.

2.1 Age Requirement

You must be at least 21 years old to use pgok services. Use of this platform by minors is strictly prohibited. pgok may request your identity document or other proof at any time for age verification purposes.

• You must provide accurate and truthful information at the time of registration.
• Providing false information about your age will result in account closure and any outstanding funds may be forfeited.
• Each person may operate only one account.

2.2 Jurisdiction

This platform is operated for players in Bangladesh. pgok reserves the right to verify that users are not accessing the service from a jurisdiction where online gaming is legally prohibited. Compliance with any applicable laws is entirely the user's own responsibility.

3.1 Registration Process

To open an account with pgok, you must provide accurate and complete personal information. If any details provided at registration change, you must notify our support team immediately. Providing false information may result in account suspension or closure.

3.2 Account Security

It is your responsibility to keep your account login details completely confidential. You are personally responsible for all activity carried out from your account. If you suspect any unauthorized access to your account, contact [email protected] immediately.

• You may not allow anyone else to use your account.
• Keep your password strong and change it regularly.
• pgok will never ask for your password via email or message.

3.3 Account Verification (KYC)

pgok conducts identity verification (Know Your Customer) as part of its security process. You may be asked to submit a copy of your national ID card, passport, or other government-issued identification for verification. pgok reserves the right to temporarily suspend withdrawals until verification is complete.

4.1 Deposit Rules

pgok currently accepts the following payment methods: bKash, Nagad, Rocket, and bank transfer (e.g. Sonali Bank, Dutch-Bangla Bank, BRAC Bank). The minimum deposit amount is ৳100 via any method.

• Only payment methods registered in your own name may be used.
• Deposits made through a third party are strictly prohibited.
• Deposit amounts are generally credited to your account immediately.

4.2 Withdrawal Rules

The minimum withdrawal amount is ৳800. Withdrawal processing time is generally 30 minutes to 3 hours. Withdrawals must be made using the same method used for the deposit.

• Withdrawals may be delayed if account verification (KYC) is not complete.
• pgok may request additional verification for unusual or suspicious transactions.
• For security reasons, withdrawals will only be processed to the original deposit payment method.
• A sufficient account balance is required to make a withdrawal.

5.1 Welcome Bonus

pgok offers new members a 100% first-deposit bonus of up to ৳15,000. For example, depositing ৳1,000 earns a ৳1,000 bonus for a total balance of ৳2,000; depositing ৳32,000 or more earns the maximum ৳15,000 bonus for a total balance of ৳47,000.

5.2 Wagering Requirements

Winnings earned from a bonus must be wagered 10 times the bonus amount before withdrawal. For example, receiving a ৳1,000 bonus requires ৳10,000 in wagers before bonus winnings can be withdrawn. Wagering is calculated based on the bonus amount only — the deposit amount is not included.

• Attempting to withdraw while a bonus is active may result in the bonus being cancelled.
• Multiple bonuses cannot be active at the same time unless otherwise specified.
• If bonus abuse or fraudulent activity is detected, the account will be suspended.

5.3 General Promotion Terms

Each offer or promotion has its own specific terms, which will be clearly stated in that promotion's description. pgok reserves the right to change, suspend, or cancel any promotion at any time. Opening an account solely to claim bonus benefits, or operating multiple accounts, is strictly prohibited.

6.1 Fair Play Policy

pgok ensures that all games on this platform are conducted fairly and transparently. Game outcomes are determined in a fully independent and random manner. pgok uses software from world-renowned game providers including Pragmatic Play, Spribe, JILI, and PG Soft.

6.2 Prohibited Activities

The following activities are strictly prohibited, and detection of any one of them may result in account closure and forfeiture of all outstanding funds:

• Using any software, bots, or automated tools.
• Colluding with other players or using fraudulent strategies.
• Deliberately exploiting any game bug or error.
• Using the platform for money laundering or illegal financial activity.
• Operating multiple accounts from the same IP address or device.

6.3 Technical Errors

pgok will not be liable for any transactions or game outcomes resulting from system outages or technical errors. In such cases, pgok reserves the right to void the relevant transactions and the original deposit amount will be refunded. Winnings that appear unreasonably large as a result of an error will not be considered valid.

pgok operates three VIP tiers — Bronze, Silver, and Gold. Each tier offers a weekly cashback benefit: Bronze members are eligible for up to 0.3% weekly cashback, Silver members up to 0.7%, and Gold members up to 1.0% weekly cashback.

Advancement to a higher VIP tier depends on gaming activity. pgok reserves the right to change the terms of VIP benefits and members will be notified in advance of any such changes. Cashback is credited directly to your account and may be subject to its own wagering requirements.

pgok takes responsible gaming very seriously. This platform is for entertainment purposes only and gaming should not be used as a way to solve financial problems. We provide users with the following tools:

• The ability to set deposit limits.
• The option to request a temporary break or self-exclusion.
• The ability to review gaming activity.

For more information, visit our Responsible Gaming page. For any concerns, contact [email protected].

pgok gives the highest priority to protecting your personal information. All data transfers are secured using SSL encryption technology. Your information is never sold to third parties.

We have provided full details of how we collect and use your information in our Privacy Policy. By using the platform, you are considered to have accepted our Privacy Policy.

10.1 Limitation of Liability

pgok will not be liable for:

• Loss caused by internet disconnection or disruption to third-party services.
• Loss resulting from a user's own negligence or breach of these Terms.
• Loss of gaming opportunity due to any unexpected technical error or system outage.
• Problems arising from incorrect information provided by the user.

10.2 Dispute Resolution

For any dispute or complaint, please contact our customer support team first — via 24/7 live chat or email at [email protected]. pgok is committed to resolving all disputes fairly and promptly.

In the event of a dispute, pgok's recorded transaction data will be considered conclusive evidence unless the user is able to present contrary proof.

11.1 pgok's Rights

pgok reserves the right to temporarily or permanently close any account without notice in the following circumstances:

• Breach of any provision of these Terms.
• Evidence of fraudulent or dishonest activity.
• Providing false information regarding age.
• Suspicion of money laundering or other illegal activity.
• Extended period of inactivity.

11.2 User's Rights

You may close your account at any time by sending a request to [email protected]. Any valid balance in the account at the time of the closure request will be returned to the user (subject to any bonus-related conditions being met).

12.1 Entire Agreement

These Terms, the Privacy Policy, and the Responsible Gaming Policy together constitute the entire agreement between pgok and the user. Any previous oral or written understandings are superseded by these Terms.

12.2 Severability

If any provision of these Terms is deemed legally unenforceable, that provision will be severed and the remaining provisions will continue in full force and effect.

12.3 Contact

If you have any questions or queries about these Terms, please contact our support team:

• Live Chat: Available 24/7 (log in to the platform)
• Email: [email protected]
• Language: Support is available in both Bengali and English