pgok's Privacy Policy
Your personal information is completely safe with us. This document provides a detailed description of how we collect, use, and protect your information.
This Privacy Policy ("Policy") describes how pgok ("we", "our", "Platform") collects, uses, discloses, and protects the personal information of our users ("you", "your"). By using our website or services, you are considered to have accepted the terms of this Policy.
pgok operates a safe and reliable online gaming platform for players in Bangladesh. We take your privacy very seriously and are committed to protecting your information.
Please read this policy carefully. If you have any questions, contact us at [email protected].
What Information We Collect
pgok collects various types of information to operate its services smoothly. This collection is carried out on the basis of your consent and our legitimate business requirements.
Personally Identifiable Information
During account registration and identity verification, we collect:
- Full name
- Date of birth (for age verification)
- Valid identity document details (National ID card or passport)
- Email address
- Mobile number
- Residential address
Financial Information
To process deposits and withdrawals, we collect:
- bKash, Nagad, or Rocket mobile banking numbers
- Bank account details (for bank transfers)
- Transaction history
- Deposit and withdrawal amounts
Note: We do not store any full card numbers or bank PINs.
Usage Information
Information automatically collected from your activity on our platform:
- Gaming history and betting records
- Login dates, times, and session duration
- Preferred games and categories
- Bonus and promotion claim records
- VIP level and points information
Technical Information
Information automatically collected from your device and connection:
- IP address
- Device type and operating system
- Browser type and version
- Cookies and local storage data
- Page visit and click information
How Your Information Is Used
pgok uses the information collected only for specific and legitimate purposes. We never use your information for unnecessary or unauthorized purposes.
Purposes for Using Information
Account Management: Ensuring registration, identity verification, and account security.
Transaction Processing: Completing deposits and withdrawals properly.
Customer Support: Resolving your issues and questions.
Bonus Delivery: Ensuring welcome bonuses, cashback, and VIP benefits.
Security & Fraud Prevention: Detecting unusual activity to keep the platform secure.
Responsible Gaming: Identifying risks of excessive gaming and providing support.
Platform Improvement: Enhancing service quality and user experience.
Sending Notifications: Keeping you informed about relevant offers and important updates.
pgok never sells your information to third parties or discloses it to unauthorized parties for marketing purposes.
Information Storage & Security Measures
pgok follows industry-standard technologies and processes to protect your personal information. Our security measures are described in detail below.
Encryption
Our platform uses SSL (Secure Socket Layer) encryption technology. This keeps all data transfers between your browser and our servers secure. Sensitive information collected is always stored in an encrypted state.
Secure Servers
Your information is stored in secured data centers where unauthorized access is prohibited. Regular security audits are conducted and any vulnerabilities are resolved quickly. Firewall and anti-malware protection remain active.
Data Retention Period
Your information is retained for as long as your account remains active. Even after an account is closed, information may be retained for a specified period as required by legal obligations and dispute resolution needs.
Access Control
Only authorized personnel can access your personal information. Each employee is given limited access according to the requirements of their role. All employees work under strict confidentiality agreements and are trained in data protection.
However, complete security on the internet cannot be guaranteed. In the event of any security breach, we will notify affected users as soon as possible and take steps to resolve the situation.
Sharing Information with Third Parties
pgok does not sell or make unauthorized disclosures of your personal information. However, limited information may be shared in the following circumstances:
Service Providers
Necessary information is shared with trusted partners for payment processing, identity verification, and technical support. These partners are contractually bound to comply with our privacy standards. Payment processors such as bKash, Nagad, and Rocket operate under their own privacy policies.
Legal Obligations
Where disclosure of information is required under a court order, a lawful request from an investigative authority, or applicable law, pgok will provide that information. Additionally, cooperation with relevant authorities may occur to prevent fraud, money laundering, or other unlawful activities.
Analytics & Technology
Analytics services may be used to monitor and improve platform performance. In such cases, anonymous or aggregated data is generally used, from which your identity cannot be identified.
Game Providers
Game providers such as Pragmatic Play, Spribe, and JILI may receive certain technical information to operate their games. However, this information is generally session-based and your full personal identity is not disclosed to them.
Cookies & Tracking Technology
The pgok website uses cookies and similar technologies. Details about their use are provided below.
Types of Cookies
Essential Cookies
These are essential for maintaining your login session and keeping the platform's core functionality running.
Functional Cookies
These help remember your language preferences, theme, and other settings.
Analytics Cookies
These collect anonymous usage data to help us understand how effective our pages are.
Security Cookies
These help prevent fraud and assist in protecting your account.
Most browsers offer options to control cookies. However, disabling essential cookies may affect some platform functionality.
Your Information Rights
pgok believes you have full rights over your own information. Your rights are described below, along with how to exercise them.
Right to Access Information
You have the right to know what information we hold about you and to receive a copy of it.
Right to Correction
You have the right to request correction of any inaccuracies or incompleteness in your information.
Right to Deletion
In certain circumstances, you have the right to request deletion of your personal information.
Right to Object to Processing
You have the right to object to the use of your information for marketing or other specific purposes.
Right to Restriction
In certain circumstances, you have the right to request that processing of your information be limited.
Right to Data Portability
You have the right to receive your information in a structured, commonly used format.
To exercise any of the above rights, email us at [email protected] or contact us via live chat. We provide support in Bengali and English 24/7.
Privacy Protection for Minors
pgok provides services exclusively to individuals aged 21 and above. We do not knowingly collect any personal information from anyone under the age of 21.
We take age verification steps during the registration process. If we become aware that information from a minor has been collected accidentally, we will immediately close that account and delete the relevant information.
If a parent or guardian believes their minor child has created an account on our platform, please contact us immediately at [email protected].
Privacy Policy Changes
pgok reserves the right to change or update this Privacy Policy from time to time. Before any changes take effect, we will notify you in the following ways:
- A notice will be displayed on the platform.
- For significant changes, a message will be sent to your registered email.
- The "Last Updated" date at the top of this page will be changed.
If you continue using pgok services after changes are made, you will be considered to have accepted the updated policy. If you do not accept the changes, you may request to close your account at any time.
Contact & Complaint Resolution
If you have any questions, concerns, or complaints about this privacy policy, please contact us in the following ways:
Email:
Live Chat:
Available 24/7 — in Bengali and English
We will consider all your requests and complaints with due importance and endeavour to resolve them promptly.
Thank you for your trust in pgok. We are always committed to protecting your information.
Want to know more?
Browse our other policies and support pages.